Legal

Refund Policy

Last updated: October 2026

Our Commitment

Because our bandwidth never expires, you are never pressured to use it before losing it. This policy explains when refunds are available.

Eligible for Refund

✓You purchased bandwidth, have used 0 GB, and request a refund within 72 hours of purchase.
✓A technical failure on our side prevented access and we cannot resolve it within 48 hours.
✓You were charged more than once for the same order due to a payment error.

Not Eligible for Refund

✗Any bandwidth that has been partially or fully consumed.
✗Purchases where more than 72 hours have passed since payment.
✗Accounts suspended due to Terms of Service violations.
✗Reseller bandwidth that has been allocated to sub-users.
✗Purchases made under a promotional or discounted rate.

How to Request a Refund

The quickest way is the Request refund button next to the order on your Billing page. It checks the 72-hour window and your usage for you and sends the request to our team. You can also email support@globproxy.com with:

→Your registered email address
→Order ID (visible in your Billing page)
→Reason for the refund request
→Confirmation that no bandwidth has been used

We respond within 2 business days. Approved refunds are processed within 5–10 business days.

Refunds go back to the way you paid: card payments to your card, M-Pesa payments to your M-Pesa in Kenya shillings at the rate that applied when you placed the order. A refund can be partial, and the bandwidth that corresponds to the refunded amount is taken back from your balance (we cannot take back bandwidth that is already allocated to a session). Every refund comes with a credit note against your invoice, shown on your Billing page.

Chargebacks

Please contact us before initiating a chargeback. Fraudulent chargebacks on legitimately delivered bandwidth will result in permanent account suspension.